When the time comes to downsize to a smaller home, whether for personal preference or practicality, it can be both exciting and daunting. This process can involve careful consideration of possessions such as furniture, art, antiques, and clothing. To ensure a smooth and efficient experience, it’s essential to have a plan in place for
As lifestyles evolve, so do living spaces. For those contemplating the transition from a spacious estate to a more compact residence, decluttering becomes a pivotal task. Downsizing entails more than just physical logistics; it involves a careful curation of sentimental items, a process that requires sensitivity and strategic planning. Whether you’re a seasoned mover
Part of Bond and Des Voeux’s role is to identify move companies with which to partner. As with all of our partnerships, we apply a robust risk management framework when selecting move companies: we identify the potential risk, we analyze it, we mitigate it, and we continue to monitor it. There is always the potential
Is it possible to maintain a sense of privacy in an age where everything we do online is tracked, analyzed and fed back to us in an attempt to have us spend money? And how do we at Bond and Des Voeux maintain our values of trust and discretion in a world where sharing absolutely
Why are NDAs important? While many people will be familiar with NDAs in terms of business industries, they have just as much of a place in our world here at Bond and Des Voeux. Our clients can rest assured that we will oversee all aspects of their transition with trust and discretion and that their
On today’s episode of Let’s Talk Service, Eve applies customer service knowledge to guide us through the world of real estate. She discusses the importance of setting clear expectations with the realtor or real estate agent, how to build trust with your realtor to foster a long-term partnership, and how being clear about your desire
Over the past few episodes of Let’s Talk Service, we’ve discussed the role we all take on as customers, how to remedy apathy in the customer service world, and how customer service is a partnership between the customer and the business. Join us on today’s episode, where we are reviewing these notions specifically through the
Have you ever lodged a complaint and felt like no one was really listening? Or maybe worse – Have you taken a moment to compliment a service and then felt like an inconvenience for taking up their time? On this episode of Let’s Talk Service, we dive into the cross-industry epidemic of customer service apathy,
The moving concierge industry may still be considered relatively new, but customer service has been around for centuries. At Bond and Des Voeux, a move concierge and relocation consulting firm, we take customer service very seriously. In fact, we center everything we do around providing the highest level of service to our clients and collaborators.
In our last episode, we chatted about customer complaints, how to deal with them, and how to regain a customer’s confidence when it’s once been shaken. In today’s episode, we are discussing how to complain effectively. I know that this can be challenging sometimes as we tend to allow our emotions to get the best
